{"id":10841,"date":"2025-12-15T14:59:39","date_gmt":"2025-12-15T06:59:39","guid":{"rendered":"https:\/\/www.cameo.com.tw\/home\/esg_main\/customer_service\/"},"modified":"2026-01-29T08:22:05","modified_gmt":"2026-01-29T00:22:05","slug":"customer_service","status":"publish","type":"page","link":"https:\/\/www.cameo.com.tw\/en\/home\/esg_main\/customer_service\/","title":{"rendered":"Customer_Service"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4iqffs9-163fc8b428f7afdc7dba14c6f1311794\">\n.flex_column.av-4iqffs9-163fc8b428f7afdc7dba14c6f1311794{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4iqffs9-163fc8b428f7afdc7dba14c6f1311794 av_one_third  avia-builder-el-0  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-42clart-08fe671e87c8c7f725f7613a0ee0caf7\">\n.flex_column.av-42clart-08fe671e87c8c7f725f7613a0ee0caf7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-42clart-08fe671e87c8c7f725f7613a0ee0caf7 av_one_third  avia-builder-el-1  el_after_av_one_third  el_before_av_one_third  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-mj6t6678-03bb2eac1276ec236920b0709edb4681 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 class=\"elementor-heading-title elementor-size-default\" style=\"text-align: right;\">C<strong>ustomer Service<\/strong><\/h1>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3f8ob6x-e8fd569bc74b3584b7d22686448df605\">\n.flex_column.av-3f8ob6x-e8fd569bc74b3584b7d22686448df605{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 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avia_image ' src=\"https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2023\/09\/20230922-0008-300x181.jpg\" alt='' title='20230922 0008'  height=\"181\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2023\/09\/20230922-0008-300x181.jpg 300w, https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2023\/09\/20230922-0008-768x464.jpg 768w, https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2023\/09\/20230922-0008-1030x622.jpg 1030w, https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2023\/09\/20230922-0008-1500x905.jpg 1500w, https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2023\/09\/20230922-0008-705x426.jpg 705w, https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2023\/09\/20230922-0008-450x272.jpg 450w, https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2023\/09\/20230922-0008.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><\/div>\n<div  class='hr av-2i5v85l-12f019e26550a60a2a06e374d676f9cb hr-default  avia-builder-el-5 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class='avia_textblock'  itemprop=\"text\" ><p>Cameo Communications is committed to the research, development, and manufacturing of network communication products. Leveraging strong R&amp;D capabilities, stable production technologies, and a high-quality supply chain, the Company strives to meet customer needs and assist customers in enhancing their market competitiveness.<\/p>\n<p>To gain deeper insights into customer expectations and identify areas for improvement, the Company conducts annual customer satisfaction surveys. Key evaluation indicators include quality, delivery, pricing, service, customer complaints, and professionalism, complemented by open-ended feedback to collect customer suggestions. In addition, the Company monitors internal customer feedback performance indicators, such as service interruption incidents, potential impacts on customer reputation, and notifications raised by customers related to quality or delivery issues. Based on the consolidated results of these indicators, a customer satisfaction analysis report is prepared and reviewed during management review meetings. The outcomes serve as references for both short- and long-term operational planning, while continuously strengthening production and process capabilities to meet customers\u2019 expectations for quality and technological excellence.<\/p>\n<p>The Company primarily undertakes contract manufacturing projects for international brand customers under ODM, OEM, and EMS business models. All cooperative projects clearly stipulate provisions for the protection of customer rights and interests within contractual agreements. Upholding the commitment of \u201cquality, service, and customer satisfaction,\u201d the Company ensures the conformity and effective operation of its quality management system through robust quality management practices and comprehensive service processes, while continuously pursuing improvement to meet customer requirements.<\/p>\n<p>The Company has obtained ISO 9001 Quality Management System certification, enhancing the transparency and credibility of its management practices through third-party audits. Comprehensive procedural documentation and operational standards have been established to ensure consistency in internal communication, preservation of technical knowledge, and improved operational efficiency. All manufacturing processes and material management fully comply with RoHS regulations, and a \u201csource management\u201d mechanism is implemented, requiring suppliers to conduct RoHS self-inspections, sign compliance declarations, and undergo audits, thereby ensuring that all materials and processes meet regulatory requirements and customer specifications.<\/p>\n<\/div><\/section><\/div><div  class='hr av-1scsand-b1155e0bd4103809a50bf6418748c10f hr-default  avia-builder-el-8  el_after_av_one_full  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-17pir1l-9c1b77b68aabb171d3eb9d9abe953140\">\n.flex_column.av-17pir1l-9c1b77b68aabb171d3eb9d9abe953140{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-17pir1l-9c1b77b68aabb171d3eb9d9abe953140 av_one_full  avia-builder-el-9  el_after_av_hr  avia-builder-el-last  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mj6t90hh-89263c231b83af4482405e5417769f44\">\n#top .av_textblock_section.av-mj6t90hh-89263c231b83af4482405e5417769f44 .avia_textblock{\nfont-size:18px;\n}\n<\/style>\n<section  class='av_textblock_section av-mj6t90hh-89263c231b83af4482405e5417769f44 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>I\u3001Customer Rights Protection Policy<\/strong><\/p>\n<ol>\n<li><strong>Contractual Agreements and Confidentiality Commitments<\/strong><br \/>\nIn accordance with the characteristics of ODM and OEM cooperation, all projects require the execution of non-disclosure agreements (NDAs), confidentiality requirements for technical documentation, data security provisions, and intellectual property protection clauses, in order to safeguard customers\u2019 commercial secrets and design rights\u3002<\/li>\n<li><strong>Quality and Process Control<\/strong><br \/>\nThe Company conducts process management, risk control, abnormal incident response, and continuous improvement in accordance with ISO 9001 standards. All materials comply with RoHS requirements, and supplier self-inspection and audit mechanisms are strictly implemented throughout the supply chain\u3002<\/li>\n<li><strong>Customer Service and Communication<\/strong><br \/>\nThe Company has established a Customer Service and Complaint Management Procedure, under which designated contact personnel are responsible for handling customer inquiries, quality issues, technical problems, and improvement suggestions, while providing timely responses and follow-up actions\u3002<\/li>\n<\/ol>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mj6tamfn-d8941492c8240609670b18b484b55a89\">\n#top .av_textblock_section.av-mj6tamfn-d8941492c8240609670b18b484b55a89 .avia_textblock{\nfont-size:18px;\n}\n<\/style>\n<section  class='av_textblock_section av-mj6tamfn-d8941492c8240609670b18b484b55a89 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>II\u3001Complaint Channels and Handling Procedures<\/strong><\/p>\n<p>Customers may submit feedback or lodge complaints through the following channel\uff1a<\/p>\n<ul>\n<li><strong>Sales Service Email\uff1a<\/strong> sales@cameo.com.tw<\/li>\n<\/ul>\n<p>Upon receipt of customer feedback, the Company processes the case in accordance with its internal Customer Service Procedures, conducts root cause analysis, and provides preliminary handling results. Where necessary, corrective actions and preventive measures are proposed to ensure high-quality collaboration and effective communication with customers\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11009\" src=\"http:\/\/www.cameo.com.tw\/wp-content\/uploads\/2026\/01\/CustomerService.jpg\" alt=\"\" width=\"1357\" height=\"905\" srcset=\"https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2026\/01\/CustomerService.jpg 1357w, https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2026\/01\/CustomerService-300x200.jpg 300w, https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2026\/01\/CustomerService-1030x687.jpg 1030w, https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2026\/01\/CustomerService-768x512.jpg 768w, https:\/\/www.cameo.com.tw\/wp-content\/uploads\/2026\/01\/CustomerService-705x470.jpg 705w\" sizes=\"auto, (max-width: 1357px) 100vw, 1357px\" \/><\/p>\n<\/div><\/section><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":8623,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10841","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - 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