Customer Service

Cameo Communications is committed to the research, development, and manufacturing of network communication products. Leveraging strong R&D capabilities, stable production technologies, and a high-quality supply chain, the Company strives to meet customer needs and assist customers in enhancing their market competitiveness.

To gain deeper insights into customer expectations and identify areas for improvement, the Company conducts annual customer satisfaction surveys. Key evaluation indicators include quality, delivery, pricing, service, customer complaints, and professionalism, complemented by open-ended feedback to collect customer suggestions. In addition, the Company monitors internal customer feedback performance indicators, such as service interruption incidents, potential impacts on customer reputation, and notifications raised by customers related to quality or delivery issues. Based on the consolidated results of these indicators, a customer satisfaction analysis report is prepared and reviewed during management review meetings. The outcomes serve as references for both short- and long-term operational planning, while continuously strengthening production and process capabilities to meet customers’ expectations for quality and technological excellence.

The Company primarily undertakes contract manufacturing projects for international brand customers under ODM, OEM, and EMS business models. All cooperative projects clearly stipulate provisions for the protection of customer rights and interests within contractual agreements. Upholding the commitment of “quality, service, and customer satisfaction,” the Company ensures the conformity and effective operation of its quality management system through robust quality management practices and comprehensive service processes, while continuously pursuing improvement to meet customer requirements.

The Company has obtained ISO 9001 Quality Management System certification, enhancing the transparency and credibility of its management practices through third-party audits. Comprehensive procedural documentation and operational standards have been established to ensure consistency in internal communication, preservation of technical knowledge, and improved operational efficiency. All manufacturing processes and material management fully comply with RoHS regulations, and a “source management” mechanism is implemented, requiring suppliers to conduct RoHS self-inspections, sign compliance declarations, and undergo audits, thereby ensuring that all materials and processes meet regulatory requirements and customer specifications.

I、Customer Rights Protection Policy

  1. Contractual Agreements and Confidentiality Commitments
    In accordance with the characteristics of ODM and OEM cooperation, all projects require the execution of non-disclosure agreements (NDAs), confidentiality requirements for technical documentation, data security provisions, and intellectual property protection clauses, in order to safeguard customers’ commercial secrets and design rights。
  2. Quality and Process Control
    The Company conducts process management, risk control, abnormal incident response, and continuous improvement in accordance with ISO 9001 standards. All materials comply with RoHS requirements, and supplier self-inspection and audit mechanisms are strictly implemented throughout the supply chain。
  3. Customer Service and Communication
    The Company has established a Customer Service and Complaint Management Procedure, under which designated contact personnel are responsible for handling customer inquiries, quality issues, technical problems, and improvement suggestions, while providing timely responses and follow-up actions。

II、Complaint Channels and Handling Procedures

Customers may submit feedback or lodge complaints through the following channel：

  • Sales Service Email： sales@cameo.com.tw

Upon receipt of customer feedback, the Company processes the case in accordance with its internal Customer Service Procedures, conducts root cause analysis, and provides preliminary handling results. Where necessary, corrective actions and preventive measures are proposed to ensure high-quality collaboration and effective communication with customers。